Complaints procedure
Pages in Complaints procedure
- 1. Informal stage
- 2. Stage 1 complaints
- 3. Stage 2 complaints
- 4. Who is informed of your complaint?
- 5. You are here: Follow up
5. Follow up
We may from time to time contact a sample of customers who have used our complaints process to ask for their feedback on the response they received. Your co-operation with this process is much appreciated as it will help us to improve the service we offer to you.