Online payment help and security statement

All data handled by Reigate & Banstead Borough Council must comply with the Data Protection Act 2018.

Principle 7 of the Act states - "Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data". For further information, see our Data Protection information.

All of the information entered into the form is encrypted before it is transmitted between your computer and ours.

Your credit or debit card details are also stored in an encrypted format to prevent any unauthorised access.

We will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank which processes them for payment.

There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.

How can you tell if a web page is properly secured?

The key to web page security is known as an ‘SSL certificate’, and can be identified by the yellow padlock symbol that appears in the bottom right hand corner of your browser. If you double-click on the padlock, details of Reigate & Banstead Borough Council’s secure certificate can be viewed.