Our temporary accommodation

Landlord Performance Data

We collect information about Tenant Satisfaction with Landlord performance on the following:

• Complaints Handling
• Anti-Social Behaviour
• Repairs Target Timescales
• Health and Safety Checks

We will look at these in more detail below:

Complaints

Complaints received and responded to and within the Housing Ombudsman’s Complaint Handling Code Timescales:

• Stage 1: 3
• Stage 2: 0

Please note that these are the total number of actual complaints received.

Anti Social Behaviour

Total number of Anti-Social Behaviour cases including hate incidents: 0

Repairs Target Timescales

Homes that do not meet the Decent Homes Standard: 0

Repairs completed within our landlord target timescale:

• Non-emergency within 28 days - To be confirmed.
• Emergency  within 4 hours - To be confirmed.

Health and Safety Checks

• Proportion of homes of which Gas Safety Checks have been carried out: 100%
• Proportion of homes which Fire risk assessments have been carried out: 100%
• Proportion of home which all required Asbestos Management Surveys or reinspects to be carried out: 100%
• Proportion of homes where all required Legionella risk assessments have been carried out: 100%
• Proportion of units where lift safety checks have been carried out: 100%