Environmental Health and Licensing Enforcement Policy
Pages in Environmental Health and Licensing Enforcement Policy
- 1. Background and introduction
- 2. Objectives of the Enforcement Policy
- 3. The key aspects of the policy
- 4. Prevention and promotion
- 5. Enforcement actions
- 6. Our standards
- 7. Recovering the cost of enforcement action
- 8. Publicity
- 9. Consultation with customers
- 10. You are here: Complaints and appeals
10. Complaints and appeals
We subscribe to the Council’s Corporate Complaints and Appeals Procedure. In addition, the majority of legislation enforced by officers of the Environmental Health Service has an in built appeals procedure prescribed within.
If you do not agree with any action taken by an officer you should contact the Environmental Health Manager whose details are given below.
In addition to the Council’s complaints procedure there are a number of other independent panel’s which can consider appeals such as the Health & Safety Executive Independent Challenge Panel and the Residential Property Tribunal, although generally complaints should be directed through the local authority in the first instance.
If you feel we have given an unsatisfactory service contrary to these criteria, you can complain direct to:
Environmental Health Manager, Reigate & Banstead Borough Council, Town Hall, Castlefield Road, Reigate, Surrey, RH2 0SH.
Email: Katie.jackson@reigate-banstead.gov.uk
Tel: 01737 276 309
This Enforcement Policy supersedes and replaces all earlier enforcement policies relating to Reigate & Banstead Borough Council Environmental Health Services.
July 2017.