Safeguarding

‘Safeguarding’ is the term used to describe how we can protect adults and children who are at risk of harm. The safety and well-being of adults and children is a key responsibility of local authorities, but anyone can raise a safeguarding concern. For example, a friend, family member, carer, a professional working with people with care and support needs or someone who thinks they themselves have been abused.

If you are worried that someone is at risk of abuse, neglect or harm please report it.

Reporting a safeguarding concern

Emergencies

• Dial 999 for the police

Concerns for an adult

• Adults Social Care, (9am - 5pm, Monday to Friday)
  • Call 0300 470 9100
  • SMS for deaf and hard of hearing: 07527 182 861
  • email ascmash@surreycc.gov.uk

Concerns for a child

• Children's Single Point of Access (C-SPA), (9am - 5pm, Monday to Friday)
  • Call 0300 470 9100 
  • SMS for deaf and hard of hearing: 07527 182 861
  • email cspa@surreycc.gov.uk

Concerns of domestic abuse

• Surrey Domestic Abuse Helpline (9am - 9pm, seven days per week)
  • call: 01483 776 822
• East Surrey Domestic Abuse Services (ESDAS), (9am - 4pm, Monday to Friday)
  • call: 01737 771 350
  • SMS for deaf and hard of hearing: 07860 039 720
  • email: support@esdas.org.uk
• National Domestic Abuse Helpline, 24hr
  • call (freephone): 0808 2000 247

Suicide Prevention - report a suicide risk

• Surrey and Borders Mental Health Crisis Helpline open 24 hours a day, 365 days a year for mental health advice and support. 
  • call: 0800 9154 644
  • SMS for deaf and hard of hearing: 07717 989 024
  • SMS text relay: 18001 0800 915 4644

Additional information

• Surrey County Council’s website for additional information on how to make a referral and what happens once you have made a referral.
• Surrey Safeguarding Adults Board
• Surrey Safeguarding Children Partnership
• Childline

View our Safeguarding Policy

Reigate & Banstead Borough Council Safeguarding Policy (PDF)