How to contact us
Seasonal hours: our offices will be closed from Monday 23 December 2024 and will reopen on Thursday 2 January 2025. Our phone lines and online form will remain open as below.
There are different ways to contact us, the quickest way to resolve most queries is by using our contact us online form. This is available 24 hours a day, 7 days a week and will ensure the relevant team can action accordingly.
Please note Surrey County Council are responsible for some services, contact Surrey County Council directly for the following:
- Highways - roadworks, potholes, public safety issues that present an immediate risk etc,
- Education - school admissions
- Adult Social Care
- Community Recycling Centres
- Blue Badges
In writing or in person
Our Reception opening times are from 9am to 5pm Monday to Thursday, and 9am to 4.45pm on Friday.
Our address is: Reigate Town Hall, Castlefield Road, Reigate, RH2 0SH.
Make a complaint
Find out how to make a complaint by visiting the complaints webpage.
Emergency contact numbers
To contact us in an emergency outside of normal office hours, see the emergency contact numbers.
Reporting a fraud
Find out how to report a fraud to the Council by visiting the fraud and corruption page.
Contact Centre
For all other enquiries contact our Contact Centre by phone. The usual opening hours are Monday to Friday between 10am and 4pm. If you know the name of the person or department you wish to speak to you can use our automated switch board service from 8.45am and until 5pm. Please note that the times during which individuals or departments are contactable by telephone may differ from those of the Contact Centre.
- Phone 01737 276 000
- SMS 0783 462 6468 if you are deaf or hard of hearing
Please note: All calls to the 01737 276 000 number are recorded for training and monitoring purposes. For more information, please see our telephone monitoring policy.
Need Castle Grounds access?
If you need to access Castle Grounds for business or residential purposes (e.g. deliveries), please contact us.
Important: Only the person(s) entering the grounds can request the access code.