Application information

Pages in Application information

  1. 1. All New Drivers
  2. 2. All Renewing Drivers
  3. 3. New Operators
  4. 4. Renewing Operators
  1. 5. Document Guidance
  2. 6. Depot Vehicle Appointments
  3. 7. Vehicles
  4. 8. You are here: Document Drop In Sessions

8. Document Drop In Sessions

Welcome to our dedicated application advice page. This page is intended to provide information to applicants needing to supply Licensing with further supporting documentation. Please read the information below carefully. 

We offer a Driver Document Drop in Session at the below days and times only.

Tuesday 10am to 11am
Thursday 2pm to 3pm 

The drop in sessions are where drivers can bring in original documents that a Licensing Team Officer requires to have sight of/check prior to the application progression/issue of a licence. Typical documents commonly required are: passport, driving licence, evidence of your right to work and DBS certificate*. 

Please note: The sessions are not aimed at answering general licensing or application questions. Due to the volumes of drivers coming to these sessions we advise for general questions or queries to email to try to keep waiting times to a minimum. 

If you have a medical report these can be dropped into reception at any time (that reception is open) you do not need to wait for a drop in session. Remember we advise you retain a copy of your medical report for your own records prior to submission.

The sessions will operate on a first come first served basis. Upon arrival at reception you may be issued with a customer number, at peak times, and will be required to wait until an Officer is available to see you. The session will commence and end promptly. Time keeping will be against the reception clock. If you arrive after the drop in session time has ended we won't be able to see you due to other diarised work commitments commencing once the session has ended. 

* Note in relation to the DBS update service we can only accept this if you have paid for it and the certificate is for an Enhanced DBS where the “Position applied for” is “Other Workforce” AND “Taxi/Private Hire Driver”. See for more details