Complaints procedure
Pages in Complaints procedure
- 1. You are here: Complaints Policy
- 2. Stage 1 complaints
- 3. Stage 2 complaints
- 4. Local Government and Social Care Ombudsman and Housing Ombudsman
- 5. Further Information
1. Complaints Policy
We aim to resolve the vast majority of complaints about Council services at the first point of contact. Please let us know of any problem to give us the opportunity to put it right as soon as we can.
You can contact us using the relevant report it online form for specific issues, or via our contact online form for any other assistance.
If after you have contacted us you are still not satisfied or the issue has not been resolved then you should use stage 1 of the formal complaints procedure.
Download a copy of our Complaints Policy (DOCX) if you would like to refer to it before you make a complaint or at any stage in the process.